Automate the handling of customer requests
Customer requests rarely arrive in a finished format. They come by email as free text, PDF documents, Excel lists or pasted lines – sometimes as a quote request, sometimes as a direct purchase order. Reqventa picks them up from your connected inboxes, structures the unstructured information and hands a prepared draft to the salesperson, reducing the manual work of reading, retyping and looking up customers and products.
- Connect email inboxes in Microsoft 365 or Google Workspace
- Incoming requests are picked up and structured automatically
- Attachments can be imported and interpreted
- Internal emails can be filtered out with your own domain rules
From inbox to draft
When an email arrives the sender is identified against your customer register, the lines are matched against the product catalogue and prices come from the customer's price lists and discounts. Reqventa prepares either a quote or an order, and the case lands in the product with a status and an owner.
What is not automated
The decision. The salesperson always reviews the draft before the quote or order is created and sent. That is deliberate – automation should remove the searching, not the responsibility for what you promise the customer.
See how it works with your requests
Book a demo and we'll go through your current flow together.
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